Service Booking Policy

1. Booking Process

Customers may submit a booking request through our website, contact form, email, or telephone. After receiving a request, we review appointment availability and service requirements before issuing a booking confirmation.

A booking is considered confirmed only after:

• Appointment details have been reviewed.
• Availability has been confirmed.
• Required payment has been successfully received.
• A booking confirmation has been issued.

2. Delivery Process

NEL NAILS LTD provides mobile nail services directly at the customer’s chosen address within our operating area.

The delivery process generally follows these steps:

• Booking request submitted.
• Appointment reviewed and confirmed.
• Confirmation email issued.
• Technician travels to appointment location.
• Service is delivered at the agreed time.
• Service completion confirmation may be provided upon request.

Customers should ensure that the appointment location is accessible and suitable for the safe delivery of the booked service.

3. Consultation Scheduling

Certain services may require a brief pre-appointment consultation to confirm requirements, design preferences, timing, or suitability.

Consultations may be conducted through:

• Email correspondence.
• Telephone discussion.
• Online enquiry forms.
• Appointment notes submitted during booking.

Consultation requests are normally reviewed within 1 business day.

4. Digital Delivery Explanation

Although our primary services are delivered in person, certain booking-related materials may be delivered digitally.

Digital items may include:

• Booking confirmations.
• Appointment reminders.
• Service summaries.
• Customer support responses.
• Appointment modification confirmations.

Digital communications are normally delivered to the email address provided during the booking process.

5. Communication Channels

NEL NAILS LTD communicates with customers through the following channels:

• Email communications.
• Telephone support.
• Website contact forms.
• Booking confirmation notifications.
• Appointment reminder communications.

All important service updates will be sent using the contact information provided by the customer during booking.

6. Estimated Turnaround Times

Actual response times may vary during peak booking periods, public holidays, or exceptional operational circumstances.

7. Appointment Changes

Customers who need to update appointment details should contact us as soon as possible.

Requested changes may include:

• Appointment date changes.
• Appointment time adjustments.
• Service modifications.
• Address updates.
• Additional service requests.

Appointment modifications remain subject to availability.

8. Customer Responsibilities

To ensure successful service delivery, customers agree to:

• Provide accurate booking information.
• Ensure access to the appointment location.
• Provide a safe and suitable environment for service delivery.
• Review booking confirmations upon receipt.
• Notify us promptly of any required changes.

9. Contact Information

For booking enquiries, appointment updates, or customer support, please contact us using the details below.

10. Policy Updates

This Service Booking Policy may be updated periodically to reflect operational changes, service improvements, or booking process updates.

Any revised version becomes effective immediately upon publication on this website.