Privacy Policy

1. Company Information

This website is operated by:

2. Information We Collect

We may collect the following information when you interact with our website or services:

• Full name
• Email address
• Telephone number
• Appointment address and postcode
• Booking date and preferred time
• Selected services and service notes
• Messages submitted through enquiry or contact forms
• Basic technical information such as page views and device type

We collect only the information needed to respond to enquiries, manage bookings, provide services, and maintain business records.

3. How We Use Information

We may use the information we collect for the following purposes:

• To respond to enquiries and customer messages
• To confirm appointment requests
• To provide mobile nail services at the agreed location
• To send booking confirmations and service updates
• To handle customer support requests
• To maintain appointment, order, and communication records
• To improve website performance and customer experience

4. Sharing and Disclosure

We do not sell your personal information. We may share information only where necessary in the following limited situations:

• With trusted service providers who support our website, forms, email systems, or record management
• With accountants, advisers, or administrative support providers where needed for business operations
• Where disclosure is required to meet a legal or regulatory obligation
• Where disclosure is needed to protect our rights, safety, or business operations

Any third party that receives information on our behalf is expected to handle it securely and use it only for the approved purpose.

5. Retention Periods

We keep information only for as long as it is needed for the purpose collected or for reasonable business administration.

When a retention period ends, we will delete or anonymise the relevant information within a reasonable time, normally within 30 days where practical.

6. Cookies and Similar Tools

Our website may use cookies or similar tools to support basic site functions, remember preferences, and understand how pages are used.

• Essential cookies: used for site operation and security
• Preference cookies: used to remember simple website settings
• Analytics cookies: used to understand general page performance

Where cookies are not essential, they may remain active for up to 12 months unless removed earlier through browser settings.

7. Security

We use reasonable administrative and technical measures to help protect information against unauthorised access, accidental loss, misuse, or alteration.

Access to customer information is limited to authorised business purposes only. We also review our handling practices from time to time to keep records organised and appropriately protected.

8. Your Rights and Requests

You may contact us to request access to information we hold about you, or to ask us to correct or delete information where appropriate.

• We aim to acknowledge requests within 5 business days
• We aim to complete valid requests within 30 days
• We may ask for reasonable verification before acting on a request

We will review each request carefully and respond in a clear and professional manner.

9. Children

Our services and website are intended for adult customers and general household use. We do not knowingly collect information from children under 16 years of age. If such information is identified, we will remove it within 30 days after verification where appropriate.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational changes, website improvements, or administrative requirements.

Any revised version becomes effective immediately when published on this website and replaces the previous version from that point onward.

11. Contact Us

If you have any questions about this Privacy Policy or would like to make a request relating to your information, please contact us using the details below.