Refund Policy

This Refund Policy explains how refunds, cancellations, appointment changes, and service-related requests are handled by NEL NAILS LTD. By placing a booking, you acknowledge and agree to the refund terms described below.

1. Cancellation Timeframe

Customers may cancel or reschedule an appointment by contacting us before the scheduled appointment time.

Notice Period	Refund Eligibility
More than 24 hours before appointment	Eligible for a full refund or appointment rescheduling.
Less than 24 hours before appointment	Refund requests may be reduced to reflect reserved appointment time and scheduling commitments.
After appointment start time	Handled under the missed appointment section below.

We encourage customers to notify us as early as possible if they need to change or cancel an appointment.

2. Work Started Disclaimer

Once a technician has arrived and service preparation has begun, the appointment is considered to be in progress.

If a customer chooses to stop the service after work has started, any refund will be limited to the portion of the service that has not yet been delivered.

Reasonable consideration may be given to time already reserved, travel completed, setup completed, and services already performed.

3. Completed Service Disclaimer

Refunds are generally not available for services that have been fully completed in accordance with the booked appointment.

Customers are encouraged to raise any concerns during the appointment so that reasonable adjustments can be considered at the time of service delivery.

Completion of the appointment is considered acceptance that the booked service has been provided.

4. Missed Appointment Handling

If the customer is unavailable, does not provide access to the appointment location, or cannot be contacted at the scheduled appointment time, the booking may be treated as a missed appointment.

Missed appointments are generally not eligible for a full refund.
Rescheduling may be offered at our discretion depending on availability.
Travel and reserved appointment time may be taken into consideration when reviewing refund requests.
Customers should ensure all booking details are accurate before the appointment date.

5. Service Quality Concerns

If you believe there is an issue with the service received, please contact us within 48 hours of the appointment.

We may request photographs, appointment details, or additional information to help review the matter fairly.

Depending on the circumstances, we may offer a corrective appointment, partial refund, or another reasonable solution.

6. Refund Processing Time

Approved refunds are normally processed within 5 business days.

After processing, funds may take an additional 3–10 business days to appear depending on the customer’s payment provider.

Stage	Estimated Time
Refund Review	Up to 5 Business Days
Refund Processing	1–5 Business Days
Provider Posting Time	3–10 Business Days

7. Contact Information

For refund requests, appointment changes, or service enquiries, please contact us using the information below.

Company NEL NAILS LTD

Address 11 Edinburgh Road, Portsmouth, England, PO1 1DE

Telephone +44 151 640 9275

Email hello@nelnailsservice.uk

8. Policy Updates

We may update this Refund Policy periodically to reflect operational changes, booking procedures, or service improvements.

Any revised version becomes effective immediately upon publication on this website.